Course Aims

To enable participants to develop a high quality, fair and effective review process which will motivate staff and encourage team performance and personal development.

The skills participants will develop will be to

Understand the purpose of the Performance Management  process

Relate Performance Management to the overall goals of  the business

Assess the needs of teams and individuals

Conduct a structured interview

Develop coaching and mentoring skills

Set SMART objectives for staff

Develop constructive feedback skills

Understand how to receive feedback

The course is for

Team leaders, managers and HR staff who are involved in the assessment of staff and are either new to the role or would like to improve/update their skills.

Topics covered

The context and purpose of Performance Management - business goals, benefits, obstacles etc

Preparing staff for performance review

Creating the right culture

The performance review cycle

Responsibilities of the reviewer and reviewee

The performance review process

Identifying individual needs during the review

Setting SMART objectives

Developing the Personal Action Plan and follow up

The benefits

Improvement in staff performance comes from regular supportive reviews, which are a powerful tool.  When these skills are developed carefully, the process of supporting, motivating and developing your staff will lead to improved performance, lower staff turnover and a strategy that meets the business goals of the organisation.

Stand alone module duration: 1 day