Course Aims

We all experience situations where we wish we could have been more assertive.  Learning how to become more assertive will increase confidence, self esteem and encourage professional development.  This course will help you to understand and practise the skills of becoming a successful woman.

The skills participants will develop will be to

Understand the different styles of behaviour; aggressive, passive, assertive

Identify personal & work issues  in relation to assertiveness

Learn how to deal with conflict, confrontation and awkward situations

Develop strategies for increased effectiveness at work

The course is for

Anyone who feels that their work, company or lifestyle would benefit if they were more assertive and confident in everyday situations.  Anyone who feels they have trouble being heard or understood or feel guilty saying no, will benefit from this course. 

Topics covered

Self-analysis of levels of self-confidence, working with colleagues, and conflict management

Identifying strengths and weaknesses - building your profile

Setting goals

Verbal & non-verbal communication

How to say no

Dealing with manipulation

Giving and receiving criticism

Establishing your values and rights

Identifying and managing conflict

The secrets of successful women

During the programme, questionnaires, individual and group exercises, examples, discussion and evaluation will be used to give the delegates an opportunity to put the theory into practice in a supportive risk-free environment.

The benefits

Delegates will learn how to increase their confidence, be more assertive and demonstrate good interpersonal skills.  This benefits both the delegate and employer through increased productivity and performance and will be of overall benefit to the organisation. Assertiveness issues can contribute to stress but by identification of problem areas in conjunction with suggestions on how to deal with them, delegates will enhance their personal management skills.

Course duration 1 day